Overall Experience Reviews For Sport Clips Haircuts of Florence Mall

1 rating

I came in for a haircut yesterday and left with my head shaved. The stylist said that the last time I came, I got a #1 and I said uh ok. I didn’t know what # 1 was but I figured she knew the haircut I usually get since I am in the computer system. When I could have said anything it was already too late because she had already taken the first swipe of hair. I was too embarrassed to say anything when she was through so I just paid and left. In the future you need to make sure clients know what a #1 is so this won’t happen to anyone else. I had never had a cut referred to by a number. I am usually asked how I want my haircut. I think she may have gotten the wrong Robert Thompson information on the computer and may have had more than one Robert Thompson. I know it will grow back but, my wife was so upset she cried and was furious. Just wanted someone to know about this. I guess I’m at fault too for not asking what a # 1 is. Boy! Did I learn a lesson! I am a 73 year old man and this is one I won’t forget anytime soon!

Reply from Sport Clips Haircuts of Florence Mall:
Thank you for taking the time to leave us a review. We certainly apologize for your experience yesterday. We will use your feedback to help prevent this miscommunication from happening again.

5 rating

Jimmy did an EXCELLENT job on my hair !and the MVP was Great ! I highly recommend Jimmy!

Rated 3.0 out of 5.0 based on 2 Client reviews

1
Robert (Bobby) T. | July 18, 2018 Overall Experience

"I came in for a haircut yesterday and left with my head shaved. The stylist said that the last time "

5
Angela B | July 21, 2017 Overall Experience

"Jimmy did an EXCELLENT job on my hair !and the MVP was Great ! I highly recommend Jimmy! "